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Unable to play video as the license didn't download correctly

Last Updated: Jul 03, 2013 12:35PM BST
Check that the following options are ticked under Tools > Options:
  • Under the Player tab, check that Connect to the Internet is ticked.
  • Under the Privacy tab, check that the 3rd box down - usually called Download usage rights automatically is ticked.
  • Also under the Privacy tab, check that 'Send unique Player ID to content providers' is ticked.
If you still have problems after trying these steps, please contact us.

Contact Us

Email:
For questions about your order, technical help and general enquiries:
help@sheetmusicdirect.com

Telephone:
++44 (0)1284 773680
NOTE: Only available 09:00 - 17:00 GMT, Monday - Friday.

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