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Unable to play video as the license didn't download correctly

Last Updated: Jul 03, 2013 12:35PM BST
Check that the following options are ticked under Tools > Options:
  • Under the Player tab, check that Connect to the Internet is ticked.
  • Under the Privacy tab, check that the 3rd box down - usually called Download usage rights automatically is ticked.
  • Also under the Privacy tab, check that 'Send unique Player ID to content providers' is ticked.
If you still have problems after trying these steps, please contact us.

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